Refund policy

At Rivanzo, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 10 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all accessories, manuals, and tags (if applicable).
  • Proof of purchase or your order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products that have been opened or used.
  • Beauty and cosmetic products that have been opened.
  • Perishable goods.
  • Gift cards.
  • Downloadable digital products.
  • Items marked as "Final Sale" or "Non-Returnable."

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item
  • A defective item
  • The wrong product
  • An item with missing parts

Please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once reviewed, we will arrange a replacement or refund where appropriate.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times vary by payment provider but typically take 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our support team before returning the item.

Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving the item, provided it meets our return eligibility requirements.

Return Shipping

If the return is due to:

  • A defective, damaged, or incorrect item, we may cover the return shipping costs.
  • A change of mind or customer preference, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact us.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Rivanzo

Email: rivanzo.support@gmail.com

Website: https://rivanzo.in

Please include your order number in all correspondence so we can assist you as quickly as possible.